![]() Please wait for approval from our customer service team before sending back any merchandise. If you feel this applies to a card you have purchased, email within 3 days of delivery to resolve the issue via exchange or refund. All levels must first be cleared in a region to unlock the next. Currently, Draglasar has only 5 regions available. When all the regions of Elyria are complete, the second continent, Draglasar, will be accessible. The only exception to this policy is if you have received a card in a condition inconsistent with the guidelines of our Grading Policy. Elyria is divided into 10 Regions, subdivided into up to 10 different levels. If you need help finding the contact information for the manufacturer, you may call or email Sword and Board and we will be happy to assist you.ĭue to the fluidity of the collectible gaming market, we are unable to accept returns on singles, including Magic: The Gathering and Star Wars Destiny. If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. The restocking fee is waived if store credit is elected as the refund method. All returns are subject to a 15% restocking fee. Sword and Board does not cover shipping costs on returns. Sword and Board will accept returns on all unopened products within 2 weeks of delivery. Please email for approval before sending back merchandise. Please contact the store on 01642 918911 to arrange an event refund/transfer.All returns require approval and an RMA. No Refunds or transfers will be issued less than seven days before the start of the event. ![]() More than 7 days prior to the event you can transfer to any of our other events (space permitting) OR you can request a refund (less the booking fee). We are unable to cover the return postage of unwanted items.Īll event tickets include a £1 booking fee. Please contact us to arrange your return. All items are expected to be in a good, new, saleable condition, with all original packaging. If you are unhappy with your product please return it to us for a full refund within 14 days. If you wish to cancel a pre-order then please let us know. These dates may change due to circumstances beyond our control. Release dates are based on the latest available information from our suppliers. If you need any of the items sooner then please place them in a separate order. Orders containing pre-order items will despatch when all the items on the order are ready to ship. ![]() These items are identified by having '(Store Pickup Only)' at the end of their name and you will see an error when trying to choose shipping with one of these items in your cart. We are unable to ship hazardous products due to postal restrictions, such as: spray paint cans, glue, etc. Please make sure you have received your 'Ready for Pickup' confirmation message before coming to collect your order. Free Click & Collect from our Stockton-on-Tees store Click HERE for shop opening times We cannot currently ship orders to the Channel Islands or outside the UK. Please note during sales, promotion or holiday periods the delivery time may be slightly longer than usual. Orders received after 11am will be processed the following working days. £4.99 £5.99for orders up to £10 Royal Mail (2-5 Working Days*) Available to Northern Ireland, Scottish Highlands & Islands, Isle of Wight, Isle of Scilly ![]() DPD Express Shipping (1-2 Working Days*) available to UK mainland excluding Scottish Highlands ![]()
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